whoisPROTECTOR Frequently Asked Questions
What is the "Whois" database?
A live database that is available to the public 24/7, the Whois database includes up-to-date contact information for all registered domains. ICANN, the organization responsible for overseeing the domain name registration system, requires all accredited domain name Registrars publish accurate and up-to-date contact information including name, postal address, phone number, and email address in the database. Inaccurate contact information can be grounds for cancellation of a domain name.
What is ICANN?
ICANN stands for the International Corporation for Assigned Names and Numbers. ICANN coordinates, with accredited Registrars, the assignment of the following identifiers that must be globally unique for the Internet to function: domain names, IP address numbers and protocol parameter and port numbers.
Why should I register a domain name with DomainPurpose.com and add WhoisProtector?
The benefit of having a private domain registration through WhoisProtector is that you shield your identity, home address, phone number and email address from spammers, identity thieves, scammers, undesirables, etc. When you purchase and activate the WhoisProtector service, WhoisProtector's contact information appears in the public Whois database, not yours. To compare the difference between a public and private domain name registration, click here .
How much does it cost to register a domain with the WhoisProtector service included?
The WhoisProtector service can be purchased for $9.95USD/year per domain. This is in addition to your domain name registration fee.
If I register a domain name with the WhoisProtector service, will I be listed as the registrant for the domain in the Whois?
No, WhoisProtector, Inc. will be listed in the public Whois database as the holder of the domain. You will retain the rights to the domain and will have full control over it. You can make changes to the name servers and your contact information at anytime through your User Admin control panel.
If WhoisProtector, Inc. is listed as the registrant of my domain, does that mean I no longer own the domain?
No, you continue to own the domain. DomainPurpose.com, through WhoisProtector, Inc., is simply masking your contact information to protect your privacy.
How do I cancel the WhoisProtector private domain name registration service?
You can cancel the service directly from the DomainPurpose.com User Admin control panel. Please note that refunds are not available for this service.
What if someone tries to contact me through the contact information that appears on the Whois protected domain?
The public Whois database requires a postal address, an email address, and a phone number for every registered domain name. When you add WhoisProtector private registration to your domain, a WhoisProtector postal address will be displayed in the address. A private email address for the domain is also created and published on Whois in the following format: yourdomainname@mail1.WhoisProtector.com. A WhoisProtector phone number is listed, which is configured with a voice message advising the caller to email or send correspondence to the contact information listed on the public Whois.
How do I control the email forwarding service for my Whois protected domain?
When messages are received at your private WhoisProtector email address, they are processed according to the email handling setting you entered for the domain name. You control where email messages are forwarded to, the messages will be forwarded to the specific email address that you provided to DomainPurpose.com. You may modify this specific email address at anytime.
What does WhoisProtector do with postal mail addressed to my domain name?
WhoisProtector will sort and process registered, couriered and first-class mail, that appears to be of a legal nature, that is received on your behalf. You will be notified if mail of this type has been received and you will be given the option to have the mail forwarded to your address. If mail is forwarded, a shipping and handling charge will be billed to your account. WhoisProtector will not open any mail that is addressed to you.
How am I notified if WhoisProtector has received mail addressed to my domain name?
You will be notified by email in the event that registered, couriered correspondence or first-class mail, that appears to be of a legal nature, has been delivered on your behalf. The email notification will contain a scanned image or description of the letter or package along with the shipping and handing fees required to have the mail forwarded to your address. You will have five (5) days in which to reply with your request to have the mail forwarded. Messages will only be forwarded following successful fee processing.
Will WhoisProtector open and read mail that is addressed to my domain name?
No, mail that is addressed to the registrant of a domain name will not be opened or read.
What are WhoisProtector's shipping and handling fees?
Forwarded mail is sent to you by courier for a shipping and handling fee through DomainPurpose.com. You will be charged only if you reply to the notification email, confirming you want correspondence sent to you and agree to accept the shipping and handling charges. These fees must be paid before any correspondence is forwarded.
How long does it take for the WhoisProtector contact information to appear in Whois once activated?
The public Whois database is normally updated once per day. The private domain registration information will appear for your domain once the Whois is updated.
Do I have to enter my valid contact information for a domain name registration if I use WhoisProtector?
Yes, you must supply DomainPurpose.com with your accurate contact information and also keep this information up-to-date. This is a requirement by ICANN, who can request this information in cases of complaints and disputes. It is also very important to keep this information accurate to ensure you receive important notices and correspondence intended for you such as domain renewal notices.
Does the WhoisProtector service expire the same time as my domain?
WhoisProtector service is bound to a specific domain name. When the domain expires and the contact information is no longer displayed on the public Whois, the WhoisProtector service will expire. The service cannot be transferred to another domain.
Will the WhoisProtector service be renewed when I renew my domain registration?
The WhoisProtector service is bound to the registration term of your domain and will be renewed when you renew your domain unless you cancel the WhoisProtector service prior to renewal. DomainPurpose.com will notify you with renewal instructions when your domain and WhoisProtector services are up for renewal.
Will I be notified when it is time to renew my WhoisProtector service?
Yes, DomainPurpose.com will notify you when it is time to renew your domain and WhoisProtector service.
How do I renew my WhoisProtector service?
You must renew the service through DomainPurpose.com. The length of the WhoisProtector service will equal the registration term of your domain.
What domain extensions can I use the WhoisProtector service with?
The domain extensions currently supported are: COM, NET, ORG, BIZ, INFO, and NAME.
How will WhoisProtector know if my contact information changes?
WhoisProtector uses the contact information that you maintain with DomainPurpose.com.
Will WhoisProctector, Inc. ever reveal my actual contact information?
Your contact information will only be disclosed if required by a court of competent jurisdiction, an arbitration award, directions from ICANN, or if there is a breach in the service agreement.
How do I contact WhoisProtector customer service?
You can contact WhoisProtector at firstname.lastname@example.org